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VAN Support Documents
The following documents are developed to support VAN users troubleshoot questions and challenges:
- Answers to frequently asked VAN questions
- txdem.co/VAN-FAQ
- Guidance for using and understanding TDP targets
- txdem.co/tdp-targets
- Details on Cross Committee Survey Questions (XCmty SQs); Private, Local Survey Questions (SQs); and Master Survey Questions (MSQs)
- txdem.co/TDP-SQs
Login/2-Factor Authentication/Action ID issues
- Guidance on troubleshooting login, Action ID, and 2FA issues
- txdem.co/2FA
- A guide to User Profiles
- txdem.co/TDP-User-Profiles
Information on phone / texting vendors
- NGPVAN’s General Manual for setting up and using VAN on texasvan.com
- txdem.co/VANual
- NGPVAN’s General Manual for setting up and using MiniVAN, VAN’s canvassing app for your phone/tablet
- txdem.co/MiniVANual
VAN Help
If those documents do not answer your question, please submit a help ticket to the TDP Data Team:
- For ALL individualized VAN or Data questions
- txdem.co/van-help
- txdem.co/data-help
VAN Trainings
Online VAN Trainings
- Guided learnings through VAN trainings
- Sign up for new users: txdem.co/training
- Sign-in for existing users: MyTexasLearns.com
- Training Platform overview (and help): txdem.co/TrainingPlatformOverview