VAN Support, Trainings & Help Documents

VAN Support Documents

The following documents are developed to support VAN users troubleshoot questions and challenges:

VAN FAQ

• Answers to frequently asked VAN questions

• txdem.co/VAN-FAQ

Targets

• Guidance for using and understanding TDP targets

• txdem.co/tdp-targets

VAN Survey Questions

• Details on Cross Committee Survey Questions (XCmty SQs); Private, Local Survey Questions (SQs); and Master Survey Questions (MSQs)

• txdem.co/TDP-SQs

Login/2-Factor Authentication/Action ID issues

• Guidance on troubleshooting login, Action ID, and 2FA issues

• txdem.co/2FA

VAN’s Permission Levels

• A guide to User Profiles

• txdem.co/TDP-User-Profiles

Information on phone / texting vendors  

• txdem.co/phone-vendors

• txdem.co/texting-vendors

The VANual:

• NGPVAN’s General Manual for setting up and using VAN on texasvan.com

• txdem.co/VANual

The MiniVANual:

• NGPVAN’s General Manual for setting up and using MiniVAN, VAN’s canvassing app for your phone/tablet

• txdem.co/MiniVANual

VAN Help

If those documents do not answer your question, please submit a help ticket to the TDP Data Team:

VAN / Data Help Ticket

• For ALL individualized VAN or Data questions

• txdem.co/van-help

• txdem.co/data-help

VAN Trainings

Online VAN Trainings

• Guided learnings through VAN trainings

  • Sign up for new users: txdem.co/training

  • Sign-in for existing users: MyTexasLearns.com

• Training Platform overview (and help): txdem.co/TrainingPlatformOverview